Services
A standardized approach to produce-transport compliance for maritime passenger operators.
We review undeclared or improperly transported produce against the carrier's carriage terms and applicable destination requirements, and issue a documented finding for the operator's records.
We administer the full lifecycle of a case: opening the record, associating a provisional recovery figure, corresponding with the named party, and closing the matter on resolution.
We issue written notices to named parties and provide a secure case-lookup portal, so travelers can review their record and respond without contacting the operator directly.
Contracted operators receive periodic reporting on case volumes, resolution rates, and outstanding matters across their sailings.
A single point of contact for named parties with questions about an open record, available on weekdays during posted desk hours.
Every case is retained with its associated voyage record and correspondence, so the operator has a consistent, auditable file.